Cameras Dropping Out

Problem: We’ve all seen it. Logging on to a site in search of footage at the end users request. Only to discover, the camera has been offline for days prior to the incident and gone unnoticed.

Solution: Helios has a regular check in feature. It will alert the integrator (and/or) end user that the camera is offline instantly, before any footage is lost. This allows the integrator to give the end user a full customer care package. Reliable CCTV systems, better client feedback.

Disconnection from Client Server

Problem: For the end user, this can be difficult to spot. Once again, the customer goes for footage only to discover that (although the image has been there continuously on display in all its glory) it has lost its server connection. Once again, no footage.

Solution: Helios will not let this go unnoticed. On the same principle as the Helios “check in” any connection issues are immediately actioned.

Warranty Returns

Problem: This is particularly useful for manufacturers, resellers and integrators. The camera has failed, all the testing has indicated that it has to be returned for repair. Sending a camera back with no idea what has gone wrong can take weeks if not months before a reseller can see the turnaround. Reseller: “So what’s wrong with the camera?”  Integrator: “No idea it won’t turn on.”

Solution: Helios will be pulling a diagnostic report at regular intervals from the cameras. This is all backed up and ready in the event of the camera dropping out. This can be sent to the supplier or manufacturer increasing the turnaround speed. Or better yet, correcting the issue on site.


Problem: Nothing is unhackable. Being locked out of a CCTV system can massively hinder a sites ability to carry out daily operations. More and more, CCTV is being used for visual solutions to industry specific needs rather than security. The last thing end users want is loss of revenue due a to a hacker holding systems to ransom. It is now a serious threat.

Solution: Helios cannot improve on a strong password. But it can add that extra feature to help prevent a “Brute Force” attack. By alerting the end user and/or the integrator immediately of an attack then instant action can be taken. A win for everyone concerned, except the hackers.

Firmware updates

Problem: Firmware updates are good, they clean up bugs and add new features to the software. End users though unfortunately, don’t always see these benefits or at least not immediately. Arriving on site during a scheduled visit and having to sit through 100 cameras doing an update can be time consuming and unproductive for technicians.

Solution: Helios will automatically update the cameras as soon as a new version is available but only once we have conducted our own tests to ensure that no updates will cause potential issues for any of our client’s sites.

Clients on Maintenance Agreements

Problem: A good routine maintenance of a system is very understated. These health checks can prevent so many issues in the future which can drastically increase the lifespan of cameras and the system. This comes at a financial cost to the end user with very little tangible proof that their system is healthy.

Solution: Helios can provide a full report of the site. Using Mobotix extensive reporting feature, we can pull every piece of information available and auto-generate a report to the integrator (or it can be automated direct to the end user). This can give the end user a simple, readable breakdown of their system. 

Lost Camera Settings

Problem: Have you ever had a camera completely lose its setting? Are you trying to install a new camera on a site which has a specific required setup? Or are you taking over an existing system? Time is money in any business.

Solution: Helios simply stores and backs up this information. When the time comes, simply deploy or redeploy a camera and upload the already saved configuration. It’s a simple feature but this is all done as soon as Helios is deployed, no more commission time for every camera. The beauty of Helios is with taking over new systems, deploy it and watch all the relevant information come flooding in. No more wandering around confirming that “camera 14 is the warehouse fire exit camera” as the cameras last screenshot is also in the AutoSaved reports.

Camera Image

Problem: Want to check the image quality at night or specific months of the year? Is the sun obscuring the image but only in January? Has someone moved or vandalised the camera? It’s all good providing a health check on the cameras functions but if the image is obscured then what is the point?

Solution: Helios can provide these images via its reports. Depending on the request times, Helios will provide day and night screenshots and compile them into the reports which can result in the integrator making some camera setting changes or relocating the device especially if someone has shifted the housing or lens left or right to allow a blind-spot,  by comparing the previous reports it can be actioned and rectified early.